Broadband Incident Report : : ALLOWAY MUX 101 : DEGRADED SERVICE : Reference 5957 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5957		Issue :	FINAL
	Detected Date:	24/02/2010		Detected Time:	11:09
	Start Date:	24/02/2010		Start Time:	11:05
	Actual Clear Date:	24/02/2010		Actual Clear Time:	12:45
	Incident Headline:	: ALLOWAY MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01292

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System Time Stamp: 24/02/2010 13:44