Broadband Incident Report : BIRCHWOOD MUX 101 : LOSS OF SERVICE : Reference 13347 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13347		Issue :	FINAL
	Detected Date:	12/05/2010		Detected Time:	15:17
	Start Date:	12/05/2010		Start Time:	15:17
	Actual Clear Date:	12/05/2010		Actual Clear Time:	17:38
	Incident Headline:	BIRCHWOOD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01522

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/05/2010 18:20