Broadband Incident Report : : MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE : Reference 13847 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13847		Issue :	FINAL
	Detected Date:	18/05/2010		Detected Time:	16:10
	Start Date:	18/05/2010		Start Time:	14:10
	Actual Clear Date:	19/05/2010		Actual Clear Time:	04:27
	Incident Headline:	: MANCHESTER HG1 FOR ASTRAZENECA ISP : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/05/2010 05:00