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BT Wholesale - Broadband Incident Report | ||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||
BT Incident Reference: | 20919 | Issue : | FINAL | |||
Detected Date: | 24/07/2010 | Detected Time: | 21:19 | |||
Start Date: | 24/07/2010 | Start Time: | 21:16 | |||
Actual Clear Date: | 25/07/2010 | Actual Clear Time: | 06:00 | |||
Incident Headline: | : ERX1 .SHEFFIELD : DEGRADED SERVICE | |||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | |||||
Progress Details: | Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused. | |||||
Dialling Codes Affected: | | |||||
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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/07/2010 06:47
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