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BT Wholesale - Broadband Incident Report | |||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||||||||||||||
BT Incident Reference: | 21347 | Issue : | FINAL | ||||||||||||||||||||||
Detected Date: | 28/07/2010 | Detected Time: | 20:00 | ||||||||||||||||||||||
Start Date: | 28/07/2010 | Start Time: | 19:45 | ||||||||||||||||||||||
Actual Clear Date: | 28/07/2010 | Actual Clear Time: | 22:56 | ||||||||||||||||||||||
Incident Headline: | : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE | ||||||||||||||||||||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | ||||||||||||||||||||||||
Progress Details: | Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused. | ||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/07/2010 23:53
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