Broadband Incident Report : : ELMSWELL MUX 101 : LOSS OF SERVICE : Reference 30069 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30069		Issue :	FINAL
	Detected Date:	26/10/2010		Detected Time:	02:27
	Start Date:	26/10/2010		Start Time:	02:27
	Actual Clear Date:	26/10/2010		Actual Clear Time:	04:30
	Incident Headline:	: ELMSWELL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat. This issue may have been due to an Equipment Failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01359

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 26/10/2010 04:45