Broadband Incident Report : HOMEGATEWAY 2 FOR COUNTRYWIDE : LOSS OF SERVICE : Reference 30130 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30130		Issue :	FINAL
	Detected Date:	26/10/2010		Detected Time:	13:39
	Start Date:	26/10/2010		Start Time:	13:39
	Actual Clear Date:	26/10/2010		Actual Clear Time:	15:23
	Incident Headline:	HOMEGATEWAY 2 FOR COUNTRYWIDE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/10/2010 15:39