Broadband Incident Report : : ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE : Reference 2469 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2469		Issue :	FINAL
	Detected Date:	21/01/2011		Detected Time:	08:52
	Start Date:	21/01/2011		Start Time:	08:51
	Actual Clear Date:	21/01/2011		Actual Clear Time:	19:50
	Incident Headline:	: ALCESTER MSAN 301 & MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

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System Time Stamp: 21/01/2011 20:08