Tuesday, August 30, 2011

Broadband Incident Report : : PORTSMOUTH NODE 05013 : LOSS OF SERVICE : Reference 26837 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26837   Issue : 4  
  Detected Date: 30/08/2011   Detected Time: 11:55  
  Start Date: 30/08/2011   Start Time: 11:55  
  Anticipated Clear Date: 30/08/2011   Anticipated Clear Time: 19:00  
     
  Incident Headline: : PORTSMOUTH NODE 05013 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
012430148901730019030239220
02392210239222023922902392320239234
02392350239236023923702392380239242
02392430239246023926102392630239266
02392690239271023927302392750239277
02392810239282023928302392850239286
02392870239296
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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