Friday, October 21, 2011

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 33497 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33497   Issue : FINAL  
  Detected Date: 21/10/2011   Detected Time: 15:56  
  Start Date: 21/10/2011   Start Time: 15:50  
  Actual Clear Date: 21/10/2011   Actual Clear Time: 18:10  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18;10 by completing: a hardware reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012750156801761
01934011790127501568
 
  Duration: 0 days 02 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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