Monday, May 21, 2012

Broadband Incident Report : : SOUTHAMPTON NODE 05014 : LOSS OF SERVICE : Reference 17556 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17556   Issue : FINAL  
  Detected Date: 21/05/2012   Detected Time: 22:09  
  Start Date: 21/05/2012   Start Time: 22:05  
  Actual Clear Date: 21/05/2012   Actual Clear Time: 22:30  
     
  Incident Headline: : SOUTHAMPTON NODE 05014 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 22:30; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
02380340238036023803902380420238043
02380440238049023805702380600238068
0238069023809002380570238060
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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