Thursday, June 14, 2012

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 20876   Issue : FINAL  
  Detected Date: 14/06/2012   Detected Time: 05:44  
  Start Date: 14/06/2012   Start Time: 05:22  
  Actual Clear Date: 14/06/2012   Actual Clear Time: 14:18  
  Incident Headline: : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE  
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
  Closure Details: Service was fully restored at 14:18 after hardware change at Chester.
BT regrets any inconvenience this may have caused.
  Dialling Codes Affected:
  Duration: 0 days 08 hours 56 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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