MBORC Declaration

	MBORC Declaration
	Briefing
	Dear Customer, You will be aware of the continued bad weather we are experiencing in the UK and this is having a significant impact on our network. The recent second bout of rainfall and high winds have resulted in the South West, Wales, London, Sussex, Surrey and Kent being particularly badly hit. Our supplier has now considered its plans for the coming weeks as the Met Office has warned that many parts of the country will see high winds, significant rainfall and hail. Already in some areas the level of faults has almost doubled and as such we will need to declare MBORC (Matters Beyond Our Reasonable Control). This MBORC will be in place for repair with effect from 14.00, Friday 15 June 2012 in: Brighton Tunbridge Wells Portsmouth Maidenhead Exeter Stoke Mid-Wales Truro Reading Gloucester Shrewsbury and Hereford Aylesbury Lea Valley Peterborough Bournemouth Our supplier will continue to focus on repair, ensure it targets all its available engineering resource and continue to utilise overtime and mobile engineering teams to concentrate on the worst hit areas. IMPACT During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur. If you have any concerns, please talk to your Client Manager. Regards, Angus Flett Managing Director, BT Wholesale Customer Service & Service Operations LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Broadband Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.