Broadband Incident Report : : EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40973 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40973		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	14:07
	Start Date:	20/11/2012		Start Time:	14:07
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	16:07
	Next Update Date:	20/11/2012		Next Update Time:	15:45
	Incident Headline:	: EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01224 01229 01261 01289 01294 013131 013133 013144 013145 013146 013147 013153 013155 013162 01324 01337 01346 01349 01350 01356 01361 01383 01387 014133 014134 014156 014157 01450 01463 01475 01479 01506 01539 01540 01542 01555 01569 01577 01586 01592 01651 01659 01683 01697 01738 01764 01771 01786 01847 01856 01875 01887 01890 019151 019158 01988 0282175 0282826 0282827 0284063 0284273 0284484 0286638 0287084 0287131 0287134 0288167 0288772 0288775 0289020 0289022 0289034 0289038 0289058 0289059 0289066 0289068 0289076 0289082 0289083 0289084 0289332 0289334 0289335

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.