Broadband SERIOUS Incident Report : : 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW : Reference 40911 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40911		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	06:31
	Start Date:	20/11/2012		Start Time:	06:00
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	08:45
	Next Update Date:	20/11/2012		Next Update Time:	08:20
	Incident Headline:	: 17 BRAS COUNTRY-WIDE : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	On 20 November 2012 BT experienced some difficulties with IP address allocation at a number of nodes across the country while completing planned work. The fault was upgraded within BT to a Serious Incident. The difficulty was as a result of an application failure.
	Progress Details:	Approximately two-thirds of end users have been returned to service by remote-reconfiguration. Work continues to restore remaining end-users and it hoped to be completed by 08:15.
	Dialling Codes Affected:	01162 012144 01224 01239 01241 01242 01259 01261 01269 01292 01294 01301 01309 013122 013126 013131 013133 013134 013144 013146 013147 01324 01333 01339 01343 01346 01349 01381 01382 01383 01387 01407 014156 014164 014176 014177 01436 01437 01443 01446 01450 01452 01453 01455 01461 01463 01465 01466 01467 01475 01478 01479 01497 01501 01505 01506 01531 01538 01550 01555 01556 01561 01563 01568 01570 01573 01576 01578 01586 01592 01595 01600 01604 01608 01630 01633 01639 01646 01656 01665 01667 01674 01680 01683 01684 01685 01686 01698 01721 01738 01758 01768 01776 01779 01782 01785 01786 01788 01789 01792 01828 01832 01847 01851 01854 01856 01862 01870 01873 01874 01875 01878 01880 01887 01890 01896 01905 019151 019152 019158 01922 01939 01946 01948 01952 01962 01970 01993 0247626 0247627 0247640 0247672 0247676 0283084 0283086 0283750 0283753 0284375 0284377 0284481 0284484 0286773 0286865 0287133 0287138 0287141 0287186 0287188 0287946 0287965 0288289 0288776 0289029 0289039 0289040 0289050 0289058 0289059 0289070 0289071 0289072 0289079 0289081 0289087 0289091 0289187 0289262 0289508 0289751 0292019 0292033 0292037 0292040 0292045 0292046 0292047 0292048 0292049 0292083 0292090 0292047 0292048 0292049 0292083

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.