Thursday, January 3, 2013

Broadband Incident Report : : READING AREA : DEGRADED SERVICE : Reference 144 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 144   Issue : 3  
  Detected Date: 03/01/2013   Detected Time: 10:45  
  Start Date: 03/01/2013   Start Time: 10:45  
  Anticipated Clear Date: 03/01/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 03/01/2013   Next Update Time: 16:30  
     
  Incident Headline: : READING AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: All scripts have been run as of 14:42 restoring service to all customers across all affected ERX. BT Wholesale are carrying out further checks to confirm customer service is stable. Next update 16:30.
 
  Dialling Codes Affected:
0117301179011890120201208
0120901225012350123701242
0124301249012520125601258
0126401271012750127801285
0129601297013000130501306
0130801326013290134401363
0136401373013800139201395
0140401409014200142501442
0145201453014540145801460
0148301488014890149101494
0154801566015790159001594
0159801608016260162801635
0164301647016660167201720
0172201725017260173001736
0174701749017520175301761
0179301794018030180501822
0182301837018400184401865
0187201874018840192901934
0193501962019630198001983
0198501993023802102380220238023
02380250238026023802702380280238029
02380320238033023803402380440238052
02380550238058023806002380630238067
02380690238073023807602380770238078
02380820238083023809002392290239234
02392430239246023926102392630239273
02392750239281023928202392830239285
0239286023928717227LLSD0LLSS0
17227
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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