Broadband Incident Report : : PRESTON : PARTIAL LOSS OF SERVICE : Reference 2357 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2357		Issue :	1
	Detected Date:	14/01/2013		Detected Time:	16:05
	Start Date:	14/01/2013		Start Time:	16:00
	Anticipated Clear Date:	14/01/2013		Anticipated Clear Time:	20:15
	Next Update Date:	14/01/2013		Next Update Time:	17:30
	Incident Headline:	: PRESTON : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	A card is failing on MSIP equipment at Preston. A remote reset has been attempted but did not resstore service. An engineer is being tasked to perform a reseat or change hardware.
	Dialling Codes Affected:	01200 01253 01254 01257 01282 01524 016127 016170 016176 016179 01706 01772

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.