Friday, August 16, 2013

Broadband Incident Report : : EDINBURGH NODE 12227 : LOSS OF SERVICE : Reference 34333 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34333   Issue : 2  
  Detected Date: 16/08/2013   Detected Time: 02:51  
  Start Date: 16/08/2013   Start Time: 02:50  
  Anticipated Clear Date: 16/08/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 16/08/2013   Next Update Time: 04:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has automatically restored. Vendor is being engaged to investigate root cause. An engineer has also been tasked to site to investigate if required. Service is being monitored for stabilty. Next update will be at 04:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0115901179012240122901236
0124101250012590128301289
0129201294012950129601301
0130701324013250133201333
0133701339013400134301349
0135801360013690138201383
0138701389014340144501450
0145401461014660147101479
0150101502015070152001530
0153901546015490155601561
0157101581015920162001631
0166101665016670166801670
0168001683016870169701698
0173801745017500176401768
0177601827018280183301851
0185401855018630187001875
0187701887018880189001900
019030195301975019970207511
02476310282075028256802825870283751
02837520283885028437602844840287086
02871840287938028855502890200289022
02890230289024028902702890280289029
02890310289032028903302890350289043
02890450289046028905002890590289073
02890740289075028908002890870289096
02892650289422028944202894460289448
02895080289514LLNI0LLNS0LLWS0
0289514
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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