Saturday, August 17, 2013

Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34583 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34583   Issue : FINAL  
  Detected Date: 17/08/2013   Detected Time: 11:38  
  Start Date: 17/08/2013   Start Time: 11:38  
  Actual Clear Date: 17/08/2013   Actual Clear Time: 11:43  
     
  Incident Headline: SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:43 after a remote reset was performed. Loss of internet services for {5727} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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