Saturday, August 17, 2013

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34590 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34590   Issue : 2  
  Detected Date: 17/08/2013   Detected Time: 13:19  
  Start Date: 17/08/2013   Start Time: 13:04  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 15:33  
  Next Update Date: 17/08/2013   Next Update Time: 15:33  
     
  Incident Headline: : SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There is a spare on site. An engineer is en route to site to change the card. His ETA is unknown at present. Next update will be at 17:30 or sooner if significant progress made.

 
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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