Sunday, January 19, 2014

BTWholesale.com Service Failure - Update 1

 bt wholesale  
BTWholesale.com Echat Portal 
Service Failure : Update 1
 

Dear Customer,


Unfortunately we are still experiencing difficulties with our advisors being able to answer your queries via e-chat.

Could you please therefore try and refrain from contacting us via e-chat until the issue is resolved.

BTW ask that our customers check and utilise all available update systems to require the latest information on your faults and orders but if you do need to contact us then please use the numbers below.

Customer Service IP/Data/WBC - Please ring 0800 678 1107

Customer Service FTTC - Please ring 0800 678 1107

Customer Service Broadband Network Incident Desk - Please ring 0800 678 1107 opt 2/2

Work has commenced to restore service.


BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

No comments: