Broadband Incident Report : : HASELEY KNOB DSL 101 : LOSS OF SERVICE : Reference 5767 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5767		Issue :	2
	Detected Date:	12/02/2014		Detected Time:	21:13
	Start Date:	12/02/2014		Start Time:	21:08
	Anticipated Clear Date:	13/02/2014		Anticipated Clear Time:	02:00
	Next Update Date:	13/02/2014		Next Update Time:	01:00
	Incident Headline:	: HASELEY KNOB DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers have arrived onsite however cannot gain entry. The obass system is down due to the power outage. The nearest override key is in Leamington and engineers are en-route to collect it. It's estimated they will be back approximately 00:30. The root cause is suspected to be a mains outage and the engine has failed to start. An update will be issued when the engineers have gained entry and the root cause has been confirmed.
	Dialling Codes Affected:	01926

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