Sunday, February 9, 2014

Broadband Incident Report : STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE : Reference 5248 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5248   Issue : FINAL  
  Detected Date: 09/02/2014   Detected Time: 11:02  
  Start Date: 09/02/2014   Start Time: 10:59  
  Actual Clear Date: 09/02/2014   Actual Clear Time: 13:27  
     
  Incident Headline: STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 13:27 after a hardware reseat at Stoke on Trent.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0127001538017820178501889
0178201785
 
  Duration: 0 days 02 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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