Broadband Incident Report : STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE : Reference 5248 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5248		Issue :	1
	Detected Date:	09/02/2014		Detected Time:	11:02
	Start Date:	09/02/2014		Start Time:	10:59
	Anticipated Clear Date:	09/02/2014		Anticipated Clear Time:	13:45
	Next Update Date:	09/02/2014		Next Update Time:	13:06
	Incident Headline:	STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service. TSO are currently assessing customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01270 01538 01782 01785 01889 01782 01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.