Sunday, February 9, 2014

Broadband Incident Report : STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE : Reference 5248 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5248   Issue : 1  
  Detected Date: 09/02/2014   Detected Time: 11:02  
  Start Date: 09/02/2014   Start Time: 10:59  
  Anticipated Clear Date: 09/02/2014   Anticipated Clear Time: 13:45  
  Next Update Date: 09/02/2014   Next Update Time: 13:06  
     
  Incident Headline: STOKE-ON-TRENT NODE 10004 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Degraded service. TSO are currently assessing customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
0127001538017820178501889
0178201785
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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