Broadband Incident Report : : READING NODE 05211 : DEGRADED SERVICE : Reference 6806 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6806		Issue :	1
	Detected Date:	20/02/2014		Detected Time:	02:40
	Start Date:	20/02/2014		Start Time:	02:40
	Anticipated Clear Date:	20/02/2014		Anticipated Clear Time:	06:40
	Next Update Date:	20/02/2014		Next Update Time:	04:45
	Incident Headline:	: READING NODE 05211 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01202 01264 01271 01285 01409 01420 01491 01494 01647 01726 01749 01794 01803 01865 0238021 0238022 0238023 0238033 0238063 0238071 0238083 0238178 0238033 0238063

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.