Broadband Incident Report : : SCOTLAND AREA : LOSS OF SERVICE : Reference 6841 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6841		Issue :	1
	Detected Date:	20/02/2014		Detected Time:	09:39
	Start Date:	20/02/2014		Start Time:	09:03
	Anticipated Clear Date:	20/02/2014		Anticipated Clear Time:	13:00
	Next Update Date:	20/02/2014		Next Update Time:	12:25
	Incident Headline:	: SCOTLAND AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of this incident has been proved to a transmission failure between Glasgow and Inverness. Fault proved to faulty card at Glasgow. A spare card was ordered and its arrival is imminent. engineer is on site ready to change card. Estimated time of repair is 11.15. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01595 01806 01851 01856 01859 01595 01806 01851 01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.