Sunday, March 16, 2014

Broadband Incident Report : : MELLIS MSAN 301 : LOSS OF SERVICE : Reference 9612 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9612   Issue : 6  
  Detected Date: 15/03/2014   Detected Time: 15:42  
  Start Date: 15/03/2014   Start Time: 15:42  
  Anticipated Clear Date: 16/03/2014   Anticipated Clear Time: 15:37  
  Next Update Date: 16/03/2014   Next Update Time: 14:37  
     
  Incident Headline: : MELLIS MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This fault is proving difficult to localise. The Technical bridge is on going. We have engaged vendor support for both the transmission equipment and the ADSL equipment. An Engineer is now on site at Norwich and the route is now being investigated further. An engineer is en route to Ilford to investigate the route his ETA is 12:30. Next update will be issued upon a significant development.
 
  Dialling Codes Affected:
01379
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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