Broadband Incident Report : : OLDMELDRUM MUX 303 : DEGRADED SERVICE : Reference 10059 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10059		Issue :	2
	Detected Date:	19/03/2014		Detected Time:	10:20
	Start Date:	19/03/2014		Start Time:	10:20
	Anticipated Clear Date:	19/03/2014		Anticipated Clear Time:	13:01
	Next Update Date:	19/03/2014		Next Update Time:	13:01
	Incident Headline:	: OLDMELDRUM MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is caused by a transmission failure in Aberdeen. Engineer is on site investigating. Spares have been ordered to site with an ETA for 12:19, 15:10 and 18:27, some of the spares have been duplicated in case we get a faulty one. Circuit carrying the broadband traffic is being investigated for reroute. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.