Sunday, March 16, 2014

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 9674 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9674   Issue : 2  
  Detected Date: 16/03/2014   Detected Time: 06:19  
  Start Date: 16/03/2014   Start Time: 06:16  
  Anticipated Clear Date: 16/03/2014   Anticipated Clear Time: 09:00  
  Next Update Date: 16/03/2014   Next Update Time: 08:30  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A remote reset has been performed but failed to restore service. Engineer en route to site, ETA 08:00. A donor card has been identified on site if required. Estimated time of restoration 09:00. End users may be experiencing a degraded service for the duration of the incident, a loss of service will only be experienced when attempts to restore service are performed.  
  Dialling Codes Affected:
0122301234012430127501278
0129601327013530140601462
0152501536016260173301754
0176301788017930180301840
01844018650186901945
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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