Saturday, May 10, 2014

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16260   Issue : FINAL  
  Detected Date: 10/05/2014   Detected Time: 18:37  
  Start Date: 10/05/2014   Start Time: 16:17  
  Actual Clear Date: 10/05/2014   Actual Clear Time: 20:20  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note this incident has been revived to include IMT16263 following further investigation into the full impact. The initial incident IMT16234 affecting 64580 customers was resolved at 16:16 with the restoration of power however we subsequently found that 26513 customers on this node remained down. No alarms were presented to the operational team causing delays in resetting the cards however once they were advised of customer reports the cards were progressively reset to complete the restoration at 20:20. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201173011790118301189
0120201206012080120901223
0122501227012330123501237
0124301245012490125201256
0125801264012680127001271
0127301275012760127701278
0127901293012950129701303
0130401305013060132201323
0132601329013420134401363
0136401367013720137601380
0138601392013940139501403
0140401420014240142801435
0143801444014460145201454
0145801460014730147401480
0148301485014890149101493
0149401502015080153601548
0158001582015900159401603
0160401622016340163501643
0166401666016720168401689
0170201707017080172501726
0172701728017300173201736
0173701749017520175301761
0178801789017930179401795
0179701798017990180301822
0182301825018370184001841
0184201865018690187201883
0188401892018950190301923
0192601929019320193401935
0196201980019830198401985
0199201993020300202030440203166
02032530203256020325802032640203489
02072220207224020724802072560207267
02073520207476020748802075170207538
02075880207622020771902077300207731
02077350207736020775102078280207929
02079370208204020820502082390208246
02082470208265020829702082990208312
02083180208330020833202083330208334
02083360208337020833902083900208391
02083920208393020839502083970208398
02083990208401020843902084620208463
02084650208467020847302085010208517
02085190208521020853402085400208541
02085420208543020854402085460208547
02085490208556020855802085660208575
02085780208579020859302085950208605
02086140208623020864102086420208643
02086440208645020864702086510208652
02086530208654020865502086560208657
02086600208661020866202086630208664
02086650208668020867002086710208672
02086730208674020867502086760208677
02086780208679020868002086810208682
02086840208686020868802086890208693
02086960208699020871502087260208739
02087550208759020876102087640208765
02087660208767020876802087690208770
02087710208772020877602087770208778
02087800208783020878502087860208788
02087890208813020883002088330208835
02088520208867020887002088710208873
02088740208876020887802088790208893
02088940208897020889802089020208916
02089400208941020894202089430208944
02089460208947020894802089490208959
02089710208972020897302089740208977
02089790208988020899302380220238023
02380320238036023803902380400238042
02380430238044023804902380550238058
02380660238067023807302380740238081
02380840238086023808702381220239221
02392230239224023922502392260239229
02392320239234023923502392360239237
02392380239242023924602392570239259
02392610239264023926602392670239269
02392710239273023927502392790239281
02392820239285023928602476250247655
024766802476710292057LLLS0LLSD0
 
  Duration: 0 days 04 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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