Saturday, July 12, 2014

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 25323 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25323   Issue : 2  
  Detected Date: 12/07/2014   Detected Time: 07:45  
  Start Date: 12/07/2014   Start Time: 07:45  
  Anticipated Clear Date: 12/07/2014   Anticipated Clear Time: 11:44  
  Next Update Date: 12/07/2014   Next Update Time: 09:45  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or if there is a change in customer impact.
 
  Dialling Codes Affected:
0124401248012530125401270
0127401282012830129801352
0138801422014570148401492
01512801519201524016127016130
016133016134016162016163016165
016168016170016178016179016181
0161830161840161870162501706
0174501758017660177201782
01829018890191370192501942
LLLC0LLMR0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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