Broadband Incident Report : : MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE : Reference 27976 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27976		Issue :	2
	Detected Date:	27/07/2014		Detected Time:	03:52
	Start Date:	27/07/2014		Start Time:	03:48
	Anticipated Clear Date:	27/07/2014		Anticipated Clear Time:	07:47
	Next Update Date:	27/07/2014		Next Update Time:	05:45
	Incident Headline:	: MULTIPLE MUXES IN GLASGOW AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service automatically restored momentarily at 04.01 but have all failed again at 04.37. Operational teams are investigating cause of failure. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01389 01436 01499 01546 01583 01586 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.