Saturday, August 2, 2014

Broadband Incident Report : : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE : Reference 28963 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28963   Issue : FINAL  
  Detected Date: 02/08/2014   Detected Time: 07:37  
  Start Date: 02/08/2014   Start Time: 07:34  
  Actual Clear Date: 02/08/2014   Actual Clear Time: 15:10  
     
  Incident Headline: : MULTIPLE MUXES IN EAST SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15.10 when rectifiers were replaced to restore power and hardware was changed on transmission equipment at Dundee
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124101250012590133301334
0133701350013560138201383
0146701553015610157501577
0158801592016510167401738
01796018210182801887
 
  Duration: 0 days 07 hours 36 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: