Broadband Incident Report : : CASTLETOWN MUX 102 : LINE CARD (CI) : Reference 31156 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31156		Issue :	1
	Detected Date:	18/08/2014		Detected Time:	14:26
	Start Date:	18/08/2014		Start Time:	14:26
	Anticipated Clear Date:	19/08/2014		Anticipated Clear Time:	16:00
	Next Update Date:	19/08/2014		Next Update Time:	15:00
	Incident Headline:	: CASTLETOWN MUX 102 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.