Friday, August 22, 2014

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31854 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31854   Issue : 1  
  Detected Date: 22/08/2014   Detected Time: 07:07  
  Start Date: 22/08/2014   Start Time: 07:07  
  Anticipated Clear Date: 22/08/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 22/08/2014   Next Update Time: 09:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124301252012730129301323
0134201372014030140401424
0144401483014880162801635
0173001736017980187201883
019030208247020839302086050208777
02088790208916020894402089460208947
02089710238020023808202380840238087
0239247LLLS0LLTH0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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