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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report | |||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||
BT Incident Reference: | 50263 | Issue : | 2 | ||||||||||
Detected Date: | 29/12/2014 | Detected Time: | 08:34 | ||||||||||
Start Date: | 29/12/2014 | Start Time: | 08:31 | ||||||||||
Anticipated Clear Date: | 29/12/2014 | Anticipated Clear Time: | 13:30 | ||||||||||
Next Update Date: | 29/12/2014 | Next Update Time: | 13:30 | ||||||||||
Incident Headline: | : 6 MUXES IN EAST ANGLIA REGION : LOSS OF SERVICE | ||||||||||||
Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||||||
Progress Details: | Engineers have carried out investigations at Brentwood and Romford and have proven the failure to be due to a fibre fault between the 2 sites. A precision test officer (PTO) is now on site at Brentwood to carry out further investigations in order to locate the exact point of damage. Estimated time of restoration is unknown at present. Re-routes of the affected Broadband services have been investigated however are not possible due to the nature of the failure. Next update will be issued once the PTO has identified the point of damage or sooner should there be a significant delay. | ||||||||||||
Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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