Broadband Incident Report : : 6 MUXES IN EAST ANGLIA REGION : LOSS OF SERVICE : Reference 50263 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	2
	Detected Date:	29/12/2014		Detected Time:	08:34
	Start Date:	29/12/2014		Start Time:	08:31
	Anticipated Clear Date:	29/12/2014		Anticipated Clear Time:	13:30
	Next Update Date:	29/12/2014		Next Update Time:	13:30
	Incident Headline:	: 6 MUXES IN EAST ANGLIA REGION : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers have carried out investigations at Brentwood and Romford and have proven the failure to be due to a fibre fault between the 2 sites. A precision test officer (PTO) is now on site at Brentwood to carry out further investigations in order to locate the exact point of damage. Estimated time of restoration is unknown at present. Re-routes of the affected Broadband services have been investigated however are not possible due to the nature of the failure. Next update will be issued once the PTO has identified the point of damage or sooner should there be a significant delay.
	Dialling Codes Affected:	01279 01328 01473 01502 01553 01638 To Fo

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