Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE : Reference 49600 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49600		Issue :	3
	Detected Date:	21/12/2014		Detected Time:	06:21
	Start Date:	21/12/2014		Start Time:	06:18
	Anticipated Clear Date:	21/12/2014		Anticipated Clear Time:	12:00
	Next Update Date:	21/12/2014		Next Update Time:	12:00
	Incident Headline:	: DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 396 Broadband customers. The operational team have engaged vendor support. The engineer is on site assisting with investigations into cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01322 01375 01634 01689 0203248 0203260 0208300 0208302 0208306 0208308 0208309 0208325 LLLN0 LLLS0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.