Sunday, December 21, 2014

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE : Reference 49600 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49600   Issue : FINAL  
  Detected Date: 21/12/2014   Detected Time: 06:21  
  Start Date: 21/12/2014   Start Time: 06:18  
  Actual Clear Date: 21/12/2014   Actual Clear Time: 10:25  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was restored at 10:25 following remote actions taken by the vendor. Loss of internet services for 396 Broadband customers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013220137501634016890203248
02032600208300020830202083060208308
02083090208325LLLN0LLLS0To Fo
 
  Duration: 0 days 04 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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