Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49728		Issue :	3
	Detected Date:	22/12/2014		Detected Time:	16:07
	Start Date:	22/12/2014		Start Time:	16:07
	Anticipated Clear Date:	22/12/2014		Anticipated Clear Time:	23:00
	Next Update Date:	22/12/2014		Next Update Time:	19:15
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Incident upgraded to P1 to reflect the incident criteria. Technical services and the Vendor have been engaged. They have suggested that hardware changes should be completed. Spare hardware is already on site. A task has been raised for an engineer to visit site and complete the hardware changes, no ETA at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.