Broadband Incident Report : EMERGENCY PEW TO CHANGE STANDBY PROCESSOR CARD ESR5.SHEFFIELD3 : Reference 1518 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1518		Issue :	1
	Detected Date:	12/01/2015		Detected Time:	12:17
	Start Date:	12/01/2015		Start Time:	12:17
	Anticipated Clear Date:	12/01/2015		Anticipated Clear Time:	14:17
	Next Update Date:	12/01/2015		Next Update Time:	14:07
	Incident Headline:	EMERGENCY PEW TO CHANGE STANDBY PROCESSOR CARD ESR5.SHEFFIELD3
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Customer impact: Processor card in slot B failed causing a loss of service to our customers, cisco have recommended changing it asap. Current Situation: The faulty processor card is in the standby slot. If the active card fails then customers may lose service if the B card fails again. We will attempt to change the card between 00:10 and 06:00 13/1/2015.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01158 01159 01205 01207 01226 01246 01257 01262 01287 01302 01325 01332 01388 01422 01427 01429 01430 01433 01434 01472 01484 01507 01509 01526 01529 01530 01535 01623 01636 01642 01652 01665 01670 01695 01709 01740 01748 01751 01754 01756 01757 01759 01765 01773 01830 01833 01845 01847 01904 01909 019126 019141 019143 019147 019152 019158 01924 01949 01964 01977 LLMY0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.