Sunday, January 11, 2015

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 27 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 27  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 11/01/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 11/01/2015   Next Update Time: 09:00  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There are currently 567 Broadband customers still impacted across 5 muxes at Kilkenzie, Colintraive, Rosehall, Vidlin and Duntulm. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Power has restored Kilkenzie however there is an issue with the mux that is now being dealt with. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0132001330013490135001381
0138901397014450145601463
0146601470014710147801520
0154601549015710158601599
0163101680017000176401770
0180601838018470184801851
0185401862018630186601880
01887019670197101997To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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