Broadband Incident Report : VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE : Reference 1505 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1505		Issue :	FINAL
	Detected Date:	12/01/2015		Detected Time:	11:17
	Start Date:	12/01/2015		Start Time:	10:39
	Actual Clear Date:	12/01/2015		Actual Clear Time:	13:00
	Incident Headline:	VPN : BIRMINGHAM : VPN :VWACC3.BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 13:00 after Technical Support remotely shut down the affected protocol and then restore it gradually. Please note change of affected end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 02 hours 21 minutes

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