Broadband Incident Report : : FETLAR MSAN 301 & GUTCHER MSAN 301 : DEGRADED SERVICE : Reference 7867 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7867		Issue :	4
	Detected Date:	22/02/2015		Detected Time:	13:06
	Start Date:	22/02/2015		Start Time:	13:00
	Anticipated Clear Date:	22/02/2015		Anticipated Clear Time:	18:30
	Next Update Date:	22/02/2015		Next Update Time:	17:30
	Incident Headline:	: FETLAR MSAN 301 & GUTCHER MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded internet services for 132 Broadband customers. Initial investigations suggest an SDH fault on a radio routed section between Mid Yell and Shurton Hill. The TNOC are now raising a parent incident and raising tasks for engineers to attend site. The Edinburgh Volume Repair team are to reinvestigate a potential re-route option. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.