Broadband Incident Report : : FETLAR MSAN 301 & GUTCHER MSAN 301 : DEGRADED SERVICE (CI) : Reference 7867 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7867		Issue :	8
	Detected Date:	22/02/2015		Detected Time:	13:06
	Start Date:	22/02/2015		Start Time:	13:00
	Anticipated Clear Date:	23/02/2015		Anticipated Clear Time:	12:00
	Next Update Date:	23/02/2015		Next Update Time:	11:15
	Incident Headline:	: FETLAR MSAN 301 & GUTCHER MSAN 301 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	The engineer is liaising with radio technical support to locate the correct spares. He will then get the next available ferry to the island of Whalsay to complete the hardware change required at Symbister. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.