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Incident Manager - Automatic Mailer.
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| BT Wholesale - Broadband Incident Report | |||||||||
| Please read the following incident report as it could have an impact on some of your end users | |||||||||
| BT Incident Reference: | 17654 | Issue : | 6 | ||||||
| Detected Date: | 28/04/2015 | Detected Time: | 11:18 | ||||||
| Start Date: | 28/04/2015 | Start Time: | 11:12 | ||||||
| Anticipated Clear Date: | 29/04/2015 | Anticipated Clear Time: | 07:00 | ||||||
| Next Update Date: | 29/04/2015 | Next Update Time: | 06:00 | ||||||
| Incident Headline: | : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE | ||||||||
| Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||
| Progress Details: | The fibre fault between Whitchurch and Wem has been rectified by offloading the SDH system onto a spare fibre however a secondary hardware fault has been identified at Whitchurch which is preventing restoration to the remaining 472 Broadband customers. IMT17762/15 has been raised to investigate this failure further. Replacement hardware has been ordered to Whitchurch, ETAs 04:30 and 07:30. An engineer will be tasked to site to meet spares upon arrival and work with the operational team to restore service. Technical support have been engaged to carry out remote investigations prior to the engineers arrival. All further updates will be issued via IMT17762/15 until service has been restored. Next update will be issued upon a significant development. | ||||||||
| Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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