20CN & 21CN Systems Planned Outage - 22:00 on Saturday 16th May 2015 until 04:00 on Sunday 17th May 2015 - HD674415

	20CN & 21CN Systems
	Planned Outage
	Dear Customer, BT Wholesale will be undertaking Planned Works on some of the backend systems which will affect BT Wholesale 20CN & 21CN Systems. The outage is from 22:00 on Saturday 16th May 2015 until 04:00 on Sunday 17th May 2015 (Plus 6hrs of contingency if required). Service Transaction Type Hours of Downtime Service Impact 20CN & 21CN BTW B2B Strategic Gateway 20CN & 21CN Orders Available No Impact. Appointing for 20CN & 21CN Orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Creation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Faults cannot be submitted until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KCI Updates Unavailable from 22:00hrs on 16/05/2015 until 10:30hrs on 17/05/2015 KCIs (keeping customers informed) will not be available until after service is restored at 04:00hrs on 17/05/2015 Web Services Fault Diagnostics 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 eCo Plus 20CN & 21CN Client for Provision & Repair 20CN & 21CN Provide type Orders requiring a Pre-Order Check Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Orders requiring a Pre-Order Check cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN Provide with MAC type orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Provide with MAC type orders cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN Other types of Orders, not requiring a Pre-Order Check Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Other types of Orders, not requiring a Pre-Order Check cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN MAC Generation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 MAC Generation cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 Appointing for 20CN & 21CN Orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Creation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Faults cannot be submitted until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KCI Updates Unavailable from 22:00hrs on 16/05/2015 until 10:30hrs on 17/05/2015 KCIs (keeping customers informed) will not be available until after service is at 04:00hrs on 17/05/2015 BBCR for Provision & Repair WEB Access Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 BBCR will not be available until after service is restored at 04:00hrs on 17/05/2015 (but there may be latency for an additional 6 hours) XML Access Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 BBCR will not be available until after service is restored at 04:00hrs on 17/05/2015 (but there may be latency for an additional 6 hours) BB Checker Broadband Availability Web Checker Available No Impact. Broadband Availability XML Checker Available No Impact. BTWholesale regrets any inconvenience this essential maintenance may cause our Customers. If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding 20 & 21CN System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 20 & 21CN Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
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