Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	FINAL
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Actual Clear Date:	11/06/2015		Actual Clear Time:	13:30
	Incident Headline:	: MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01309 01340 01397 01436 01445 01456 01463 01471 01478 01528 01586 01595 01599 01972 01997 To Fo
	Duration:	0 days 04 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.