Friday, November 6, 2015

Broadband Incident Report : : SCREMBY MUX 001 : LOSS OF SERVICE : Reference 51699 : Issue 3 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 51699   Issue : 3  
  Detected Date: 06/11/2015   Detected Time: 11:07  
  Start Date: 06/11/2015   Start Time: 10:57  
  Anticipated Clear Date: 06/11/2015   Anticipated Clear Time: 22:00  
  Next Update Date: 06/11/2015   Next Update Time: 20:30  
  Incident Headline: : SCREMBY MUX 001 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: An engineer has requested additional support from Technical Services and the equipment vendor due to issues following the restoration of power onsite.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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