Thursday, December 10, 2015

Broadband Incident Report : ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE : Reference 57278 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 57278   Issue : FINAL  
  Detected Date: 10/12/2015   Detected Time: 14:30  
  Start Date: 10/12/2015   Start Time: 14:24  
  Actual Clear Date: 10/12/2015   Actual Clear Time: 21:40  
  Incident Headline: ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE  
  Incident Details: Loss of internet services for {300} Broadband customers.  
  Closure Details: Service fully restored at 21:40 after a disconnected fibre was re-spliced in a joint box in Long Stratton BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 07 hours 15 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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