Broadband Incident Report : : RUFFORTH MUX 001 : LOSS OF SERVICE EPEW : Reference 56942 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	56942		Issue :	FINAL
	Detected Date:	08/12/2015		Detected Time:	13:10
	Start Date:	08/12/2015		Start Time:	13:10
	Actual Clear Date:	10/12/2015		Actual Clear Time:	04:24
	Incident Headline:	: RUFFORTH MUX 001 : LOSS OF SERVICE EPEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 04:17; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01904
	Duration:	1 days 15 hours 14 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.